Store Policies

SHIPPING POLICY

Standard Shipping: We currently ship orders using USPS. Standard shipping requires 2-3 business days for delivery after it ships, Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777). All packages require signature confirmation so you must be at your residence in order to receive it. If not, a notice will be left at your door in efforts to redeliver or become available for pickup. After 14 days unclaimed, package will be returned to sender and you, the consumer will be responsible for additional reshipping fees. 

Express/Overnight Shipping: offers 1 day shipping at a flat rate $30.00. This shipping method automatically includes insurance and signature confirmation at no extra charge. 

International Shipping: International orders are shipped via USPS priority International. International shipments cost $45.00 for any destination worldwide and are normally received within 10 business days. Crowned Queens LLC is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned. If your item(s) are returned, you would responsible for reshipping fees.

RETURN POLICY

Due to the nature and effort put into our products, Crowned Queens LLC does NOT accept returns or exchanges of any sort. Should you still have discrepancies with your product, you have 30 calendar days to communicate any issues and have the product returned for reparations. On day 31 and beyond, any reparations or accomodations will be null and void.

CANCELLATION POLICY

Orders may not be canceled after 48 hours for full refund. No refunds are offered after 48 hours.