Frequently Asked Questions

What Kind Of Wigs Do You Provide?


We provide top quality full wig units that we call Crowns that are available in 3 different collections; Crowned Majesty, Glory, & Jewels. Each unit in these collections can be curled, straightened, bleached dyed and permed with the exception of units listed in the Crowned Jewels collection. These units are composed with a synthetic-human hair blend which requires more delicate care. (See Maintenance and Care section below) Each unit is constructed with 2.5-4 bundles of quality virgin hair on a sewing machine. Each one of our Crowns come standard with 4x4 lace closures. We also offer the option to upgrade to a lace frontal, 5x5, 6x6,7x7 or 360 lace frontal at an additional charge. To order U-Part/ Flip-Over Units, Please add this note to the "Specifications" section of your order.




Will My Hair Shed?


Since your Crown is composed of 100% human hair, it will shed as your natural hair does which is completely normal but shedding will be minimal due to the high quality of your extensions.




Can My Crown Be Dyed?


Yes. Your Crown is composed of 100% Virgin Hair which means that it is unprocessed and has not been chemically altered in any way. It can be dyed, bleached, permed, straightened and curled. Excessive bleach and heat is not recommended on your extensions without proper care as for these conditions damage the hair. We offer custom Coloring Services to save you the hassle at an additional charge.




I Have My Own Hair & Want A Wig Made. How Do I Order?


If you would like a unit created using your own hair, visit the "Book an Appointment" tab on this website or email us at Info@crownedqueens.co




I Just Ordered. How Long Before I Receive My Unit?


After you've placed your order, please allow 1-3 days for processing. Once your order has been processed, please allow an additional 6-11 business days to receive your order since our Crowns are crafted by hand. In all, your order should be ready for pickup or delivered between 7-15 business days. Weekends do not qualify as business days.




What is Your Return/Exchange Policy?


We're sure you'll absolutely love your order, as a great deal of care and attention are put into every crown and is TRIPLE checked for accuracy. Therefore, Crowned Queens LLC does NOT accept returns or exchanges. ALL items are final sale. Should you still have discrepancies with your product, you have 30 calendar days to communicate any issues and have the product returned for reparations. On day 31 and beyond, any reparations or accomodations will be null and void.




I'm Local. Can I Pick My Unit Up Instead of Having It Shipped?


Yes. Local Pickup is available at checkout. You will receive notification via email once your order is complete and ready for pickup. Please have your order number ready upon arrival.




How Do I Maintain My Wig?


Proper care is so vital to the longevity and durability of your Crown. Keep in mind the following steps during maintenance. 1. Comb from tip to root to detangle 2. Cleanse with sulfate-free shampoos 3. Rinse with warm water 4. Apply moisturizing conditioners 5. Hang to dry 6. Use serums (not oils) before applying heat 7. Style as desired 8. Remove or cover with satin bonnet when sleeping CROWNS FROM THE CROWNED JEWELS COLLECTION REQUIRE SPECIAL CARE & ATTENTION. 1.Comb/ brush from tip to root to detangle 2. Gently dampen hair. DO NOT SOAK, as soaking may cause tangling 3. Apply shampoo and gently massage product in with your hands. DO NOT RUB. 4. Rinse under a cold stream of water. To avoid tangling, be sure that the water runs from root to tip. Remove excess water by towel blotting. DO NOT WRING, TWIST, SQUEEZE, OR RUB THE HAIR. 5. Style as desired. If heat must be applied, set hot tools to its lowest possible heat setting to avoid damage 6. Remove or cover with satin bonnet when sleeping




I'm Having A Hair Emergency & Can't Wait For The Turnaround! What Do I Do?!


Fret not, Queen. We've got you covered. Rush ordering is available at checkout. This service will allow your order to be placed as top priority in our order queue and guarantees you the fastest shipping method. Turnaround time for Rushed orders is up to 5 business days.




How Do I Measure My Head?


Head measurements are required to construct units. If you are unsure of how to properly take your measurements, please use the following measurements chart to aid you in providing accurate measurements.




What are the Policies Concerning COVID-19?


As you know, these times are unstable and inconsistent due to the global pandemic. Your order can take as long as 30 days to complete due to unexpected and unprecedented delays in product availability, shipping and mail carrier services. When ordering, please allow allow extra processing times. We thank you for your understanding.




Will I Receive Updates After I Place My Order?


Yes. You will receive an initial confirmation email to ensure the details of your order and you will then receive an email once your order has been shipped or has been marked "ready for pickup".